![]() ME: I never even received a renewal request? Since your old phone number is no longer available. Then you may need to choose another phone number. ME: I have been looking and see no option to renew my number 714-512-# Jacqueline: Do you see any options on the dial pad. ME: I need the old number I do not want a new number Jacqueline: You may need to pick a new number since your old phone number has already been deactivated. ME: it is asking me to pick a new number how do i renew the number I had? Login, and follow the steps to reactivate your service. Jacqueline: Please plug the magicJack in to your computer. Jacqueline: Do you have your magicJack with you right now ME: I just realized that my magic jack line is no longer working and I can not get in to my account to pay for additional years Please wait for a site operator to respond. HERE IS A COPY OF THE CONVERSATION VIA THE MAGIC JACK ONLINE CHAT. Keep in mind the number I lost was being used, but it was a forwarded number to my cell phone, so now it is gone forever because Magic Jack decided I was not using it or did not need it anymore, which was not the case.Īnd to think I was going to buy stock in this company, if they keep up these shady practices they will not be around much longer. ![]() My only option was to reactivate a new number and pay for an additional year, so I am writing this to inform other Magic Jack users out there that if you do not use your Magic Jack for a undetermined amount of time that you can lose your number so beware of this companies shady tactics to steal your money. I do not understand how they an get away with this because I paid for the service and whether or not I use it is completely up to me. I use this number for a business I own and never plug it in but rather have the number forwarded to my cell phone and I guess because I have not plugged in my magic for a while they decided to deactivate my number. ![]() Magic Jack disappoints once again, well today I found out that a number I had purchased through Magic Jack was deactivated and I had no idea why because I had paid for the service and had about 6 months left, so I contacted Magic Jack through the online chat which is the only way to communicate with this company I have included the chat log below. Magic Jack has canceled my account for non use and I still had time left that I paid for how can they get away with this? Another BIG Disappointment from Magic Jackīeware of Magic Jack and their shady practices and horrible customer service. ![]()
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March 2023
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